Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with a no KYC casino? This page tells you how to reach the Crypto Casnios team and what we can (and can't) help with.
How to reach Crypto Casnios
The best way to contact us is by email at [email protected]. We read every message and aim to reply within a few business days, though volume can occasionally push that out a little longer. When you write in, it helps to include:
- Which casino or page your message relates to
- Whether it's a factual correction, a general question, or feedback about your own experience
- Any relevant details, such as dates or screenshots, if you're reporting an issue with a specific operator
What we can help with
Our team covers questions about how we research and rank crypto casinos for US players — things like why a site appears where it does, how we assess no KYC policies, or how we treat licensing information from jurisdictions such as Curaçao or Anjouan. We can also correct factual errors, update outdated bonus terms, and take on board feedback about payout speed, support quality or verification requirements that readers have run into directly.
If you've played at a site we cover and had a different experience than what's described — good or bad — that feedback is genuinely useful. Reviews on this site are based on research rather than firsthand deposits or withdrawals, so reader reports help us keep pages accurate over time.
What we can't help with
We're an independent review and comparison publisher, not a casino operator, payment processor or support desk. That means we can't:
- Resolve account issues, verification holds or withdrawal disputes with any casino — those go directly to the operator's own support team
- Provide tax or legal advice on gambling winnings or crypto gains; for that, consult a qualified tax or legal professional
- Recover funds, reverse on-chain transactions, or intervene in disputes between a player and an operator
- Guarantee outcomes, bonus eligibility, or approval of any deposit or withdrawal request
If you're weighing up whether a no KYC casino is a good fit for you, our Responsible Gambling page has tools and information worth reading first, and our Terms and Conditions page covers how we operate this site.
Before you write in about a specific site
A few quick checks can save time on both ends:
- Confirm the operator's own support channel — most crypto casinos list live chat or email on their site, and that's the fastest route for account-specific issues
- Check whether the issue relates to network confirmation times or gas fees rather than the casino itself, since on-chain delays are common with BTC, ETH and other coins during busy periods
- Have your transaction ID or wallet address ready if you're asking us about a payout pattern we should look into for a review update
Who we are and how we work
You can read more about our approach to reviewing and ranking sites like BetPanda, CoinPoker Casino and the other operators covered on this site on our About Us page, including how we treat licensing, bonus terms and payout speed in our assessments. Commercial relationships with the operators we list never decide their position — rankings are based on our own research criteria.
A reminder before you play
Gambling, including with cryptocurrency, carries real financial risk, and crypto values themselves can move independently of any bet you place. Offshore crypto casinos operate in a legal grey area for US players and are not regulated by any US authority — always check your own state's laws before signing up anywhere. Play is intended for adults of the applicable legal age (18+ or 21+ depending on the operator and your state) only. If gambling stops being fun or starts affecting your finances, relationships or wellbeing, the National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has further tools and resources.